Merchant Centre

POLi’s growth in the travel market gains serious momentum

Etihad Airways and POLi

Click to tweet: POLi announces partnership with Etihad Airways & Cathay Pacific.

Today’s travelers are demanding more options than ever to coordinate their holidays and business trips. In accordance with this trend, our exciting growth in the online travel industry continues to gain momentum.

Most recently, we announced partnerships with high-profile merchants using the POLi platform, Etihad Airways (the national airline of the United Arab Emirates) and Cathay Pacific. All three now offer POLi as an alternative payment solution for international travel. This is in addition to our already impressive list of clients that includes airline giants Air New Zealand, Virgin, Jet Star and Air Asia.

Why do airlines use POLi?

Airlines love using POLi because it provides their customers with the option of a direct bank transfer when making reservations online. We know that over 40% of our customer base own a credit card, but there remains a strong preference for the convenience of a direct bank transfer. For a variety of reasons many favour this method over a credit card transaction.

Additionally, POLi provides a secure and reliable purchase option for those who don’t hold a credit card. This way, all customers are able to take advantage of pricing differentials for online purchases.

Offering reliable online payments nationwide

Now you can travel all of New Zealand using POLi’s convenient and safe payment system. You can even use POLi for travel on InterCity, Naked Bus and the Interislander.

InterCity is a perfect example of how POLi is proving itself almost instantly. When they launched the new system in September 2010 customers began using the bank transfer option within the first few minutes of it going live. InterCity has continued to experience growth with POLi with bank transfer transactions up 30% year on year.

We’re growing in lots of other sectors too

Growth for POLi is not isolated to the travel industry. We have experienced a notable lift of 52% in overall customer transactions FY13 to FY14. Additionally, POLi had significant growth in their number of merchants by 83% during the same period.

We’ve been fortunate to have loyal early adopters to POLi that have stayed with us. Now we’re beginning to see the rewards of our earlier years paying off. Every day more merchants and consumers are choosing the convenience of direct real-time bank transfers when shopping online.

POLi’s solutions are one of the best in the market. It is not only easy to use, but it also broadens the appeal of online shopping to a wider demographic than just those that have a credit card.

For Media Enquiries Contact:

Jeff Skidmore,

POLi, Payments

+ 64 21 485318

Visit: for more information

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OfficeTorque iBill users can now schedule future payments with the help of POLi

iBill, OfficeTorque’s extremely successful electronic billing service, is now even better. Now, instead of having to pay invoices straight away, payees can opt to schedule the payment for a future date at the click of a button. We could all do with one less thing to remember to do later, right?

The service will even automatically preload relevant details such as the amount to be debited, future withdrawal dates, and a personalised user authorisation.

Tweet: Click to Tweet - “Schedule future online payments with a click using ‘One-Touch iBill’” @POLi

Where POLi comes in

When OfficeTorque approached us to provide them with a scheduled payment option we were delighted to assist with the project. Until recently, ePayments have been limited to the “pay now” option using our effective and popular ‘POLi Link’ service.

This enhancement to iBill takes online bill paying to a whole level. The benefits are two fold: customers receive a smoother bill paying experience (no more paper trails or diary reminders to pay invoices) and merchants get much better visibility of future Cashflow.

It really does offer a much simpler and faster payment experience for our merchants and their customers.

Date selection screen - OfficeTorque iBill 

Who is OfficeTorque?

OfficeTorque has an extensive background in helping New Zealand and Australian companies significantly increase their options for online eBilling.  In turn, this has provided a feature-rich experience for their customers and makes day-to-day operations stress free for businesses.

What OfficeTorque CEO, Lance Wickman says:

“The One Touch billing system allows payees to immediately process their iBill when it arrives.  This means they can raise a query if they are not satisfied or arrange a future payment via Internet banking. It also removes the need for a printed paper trail and the need to manually bill a customer later in the month.  We are streamlining the process."

Up to 90% reduction in printing and distribution costs

OfficeTorque is already reporting 60% - 95% adoption of their iBill solution (well above the standard adoption rate of 15% -20% for a static PDF document.). With POLi on board with scheduled future payments, they expect even higher levels of adoption.

There’s no doubt that companies and business owners will love that this translates into a 60% - 95% reduction in printing and distribution costs.  Those are some seriously exciting statistics!

Who will be using the service?

Crockers Property Group will be the first OfficeTorque client to go live with this service in New Zealand (the launch is imminent). Crockers Property Group is New Zealand’s only true one-stop property company providing a full range of property services to their clients; property management, property sales, body corporate management and valuations.  Crockers’ client base of over 23,000 clients often require individualised payment flexibility and this is where OfficeTorque offered the ease, convenience and security for what they were looking for.  

“We are very excited to offer our clients this innovative and safe way to arrange payments”, says Crockers’ COO, Dean Cates.

If it works for them, it could work for you.

Interested in One-Touch iBill for your business?

If you think that OfficeTorque iBill may be right for your online business call OfficeTorque +64 9 280 3260 or email them at

What do you think? Would it be convenient for your business to be able to schedule online payments at the click of a button? Leave your comments below.

Until next time,

Jeff Skidmore, Director, POLipay

What happens if a customer cancels a payment via ANZ?

What happens if a customer cancels a payment via ANZ?

Most NZ banks do not allow customers to cancel payments processed via Internet Banking. This means that there is usually little likelihood of a payment being reversed after the POLi system has confirmed that a payment has successfully completed. ANZ is the exception to this rule, and although you are still highly likely to receive payment you need to be aware of the risks of accepting ANZ payments

Read on to find out how this affects POLi merchants.

How are payment cancellations usually managed by the bank?

Banks in New Zealand don’t accept instructions to transfer funds unless there is every likelihood the payment will be made. So, when a payer confirms an Internet Banking payment they are making a final instruction to their bank to transfer funds to the payee. Therefore, as a POLi merchant, you should have every expectation that you will receive payment (subject to the normal bank terms and conditions, prioritisation and settlement processes).

The process is different for ANZ payments

UPDATE: 15 September 2016

ANZ no longer allows customers to cancel payments on the day of payment.

ANZ allows its customers to cancel Internet Banking payments on the day the payment instruction is received up to the time of the banks’ end of day. This is typically in the late evening. This Internet Banking functionality affects a small minority of POLi merchants as they can receive advice from the POLi system that a payment has been processed via ANZ but the POLi system is unable to advise you (the merchant) that a payment has been cancelled.

Find out more about ANZ’s Internet Banking service here.

So what does this mean for POLi merchants?

In practice the risk of payment cancellation appears to be very low. The risk does exist however so you should assess it according to your particular situation.

Current POLi merchants who are providing post paid goods or services (or pre paid services that can be revoked by the merchant) are typically unaffected by the issue as it’s handled by their current debtors processes.

If you are a merchant who is providing prepaid goods or service, you should consider the following options:

  1. Accept that the risk of payment cancellation is low and allow payments from ANZ customers. Reconcile regularly to track potential issues with payment cancellation.
  2. Allow payments from ANZ customers but implement business processes to ensure the funds are received prior to provisioning the goods or services.
  3. Do not accept payments from ANZ customers if there is insufficient time for the funds to clear.
  4. Do not accept payments from ANZ customers at any time.
For most POLi Merchant customers, payment cancelations are not a real issue. If you do come up against any difficulties though, remember to get in touch.

The POLi team

Does POLi facilitate online debits from customers with dual signatory bank accounts?

Bank accounts that need dual signatures to authorise transactions

We are often asked whether POLipay can facilitate online debit payments from a customer’s bank account to your merchant account when the customer’s bank account is dual signatory.

“What does this have to do with me”, you ask? If you run an online business that deals with transactions from other businesses - this article is mostly for you.
In short, the answer is no. But there is a very good reason for this.

How POLi manages the transaction

Customers wishing to use POLi to make a payment to a merchant must use a single signatory Internet Banking account as POLi does not support dual signatory Internet Banking accounts. The reason for this is that in the case of a dual signatory account the first signatory logs in and lodges the payment, and the second signatory logs in independently and authorises the payment.  

As each step is completely independent of the other, POLi is not able to automate the entire payment transaction within a single Internet session.  For this reason,  POLi cannot facilitate any payments where two authorisations are required.

Most NZ businesses use a single signatory account

Before you worry that this is a problem, bear in mind that the majority of the 400,000+ businesses in New Zealand have a single signatory Internet Banking account associated with their business.  This means that those businesses can, and do, use POLi to make payments.

POLi has plenty of examples of merchants that operate in the business to business (B2B) space where their customers are successfully using POLi.  Some well known examples include Bunnings, Warehouse, Insurance & Savings Ombudsman Service, Ministry of Economic Development, New Zealand Transport Agency, Farmlands and many merchants using POLi as a payment method on their Xero invoices.

So your business can too.

If you have a number of customers who only use a dual signatory account you could follow the lead of some of our merchants who have asked their customers to approach their banks direct.  They have simply requested a single signatory Internet Banking account to be provisioned specifically for the purpose of making POLi payments. Problem solved.

Don’t put off implementing POLi

Remember, the sooner your complete the installation process for POLi the sooner your can begin receiving Internet Banking Debit payments online.

If you need a hand with anything, just get in touch with us

We’ll be glad to help.

The POLi team